TERMS AND CONDITIONS
Please read these Terms and Conditions before using the services offered on this Site
This internet Site (hereinafter referred to as the “Site”) is owned an operated by Central Industries PLC, a company registered (reg.no.PQ121) in Sri Lanka under the Companies’ Act No.7 of 2007 (herein after referred to as “the Company”). More information on the Company can be obtained from the Company’s Corporate WebSite or from the Colombo Stock Exchange
Through this Site the Company offers products it manufactures and distributes to customers for their personal use or consumption. From time to time the Company may decide on the range of products it offers on this Site, and all Terms and Conditions applicable to customers who purchase products using this Site, including but not limited to, price, discounts, delivery, payment, product warranties etc. By continuing to use this Site your acceptance of these Terms and Conditions is deemed effective.
If you do not agree to be bound by these Terms and Conditions you should not access this Site, register your personal details on this Site or use any of the services offered on this Site.
The Company reserves the right to change, modify, add, or remove portions of these Terms and Conditions at any time without any prior notification. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions regularly for updates. Your continued use of the Site following the posting of changes to Terms and Conditions of use constitutes your acceptance of those changes.
CONDITIONS OF USE
A. INFORMATION ON THE SITE
Through this Site the Company provides information on products it manufactures and / or trades. The objective of this is to provide customers with sufficient information only to make decisions on the purchase of the products. The Company makes every effort to ensure that all information relating to products and services it offers herein are accurate and current. However the Company does not in anyway warrant that such information is complete and can be used as a substitute for professional guidance and service in the use of the products. The Company shall not be responsible for any loss or damage sustained as a consequence.
You may access information provided on this Site for your personal use at any time. You may however not copy, download, reproduce or use this information in any manner for commercial purposes.
B. YOUR ACCOUNT
You are responsible to maintain the confidentiality of your username and password. All communication, access or modification of personal information and contractual transactions entered into by accessing this Site using your username and password shall be deemed performed by you and authorized by you and shall remain your responsibility and you shall be liable for all duties and responsibilities arising to you thereby. You hereby agree to accept this responsibility and ensure your username and password are kept securely at all times and all necessary steps are taken to prevent misuse of your account. In order to safeguard the interests of both parties you may be required by this Site to periodically change your password. In such instances you may not be permitted to access you account until such password change has been executed. You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. However your communication of such incident to the Company shall in no way relieve you of your aforesaid duties, and responsibilities until such time the Company has confirmed to you through this Site or by email or by any other recorded mode of communication that your username and / or password has been deleted or reset. You further agree and acknowledge that you shall be bound by and agree to fully indemnify the Company against any and all losses arising to the Company from the use of or access to the Site through your account.
In order for the Company to provide you with a high level of service and satisfaction, please ensure that the personal details you provide us with are genuine, accurate and current at all times and represent a valid legal entity or person. The Company reserves the right to invalidate and delete any user account or information which is suspected or found to be incorrect or fake, without assigning any reason or prior notification to the creator of such account.
C. PLATFORM FOR ELECTRONIC TRANSACTIONS
This Site is a platform for electronic transactions and all contractual transactions executed on this Site shall be subject to the Electronic Transactions Act No.19 of 2006 of Sri Lanka and any and such laws of Sri Lanka. Furthermore, any payment made in consequence of transactions entered into on this Site shall be subject to the terms and conditions of the provider of the Internet Payment Gateway (a licensed commercial bank operating in Sri Lanka).
D. CONTINUED ACCESS OF THE SITE
The Company will endeavour to ensure that access to the Site is consistently available and is uninterrupted and error-free. However, this is not guaranteed. Occasionally, access to the Site could be suspended due to breakdown or for maintenance without prior notice. In such instances the Company may not be held responsible or liable in any way for any loss whether deemed or actual caused by a users inability to access the site.
You may not use or access this Site
If you do not agree to be bound by all the Terms and Conditions herein
To communicate or transmit any prohibited material or material or text of an obscene nature
For any illegal purpose
For any fraudulent purpose
Impersonating any other person or legal entity
The Company at its sole discretion may invalidate or delete your account and / or restrict future access to this Site if your account activity has indication or suspicion of any of the above activity.
E. COMMUNICATION WITH THE COMPANY
When you visit the Site, or send e-mails to the Company, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the Site or by any other mode of communication we choose to employ. For contractual purposes, you consent to receive communications (including transactional, promotional and/or commercial messages), from us with respect to your use of the Site (and/or placement of your order) and agree to treat all modes of communication with the same importance.
You acknowledge and undertake that you are accessing the services on the Site and transacting at your own risk and are using your best and prudent judgment before entering into any transactions through the Site.
G. AMENDMENTS TO CONDITIONS OR ALTERATIONS OF SERVICE AND RELATED PROMISE
We reserve the right to make changes to the Site, its policies, these terms and conditions and any other publicly displayed condition or service promise at any time. You will be subject to the policies and terms and conditions in force at the time you used the Site unless any change to those policies or these conditions is required to be made by law or government authority. If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
3. TERMS OF CONTRACT
A. PRICING, AVAILABILITY AND ORDER PROCESSING
All prices are listed in Sri Lankan Rupees and are inclusive of all taxes. The Company makes every effort to ensure that product descriptions, prices, and availability are accurate and current. However errors may still occur which could result in either party suffering an unfair charge. In the event that an item is unavailable or mispriced, the Company may, at its own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. The Company shall have the right to refuse or cancel any such orders prior to dispatch from the Company’s warehouse whether or not the order has been confirmed and your prepayment processed.
B. Confirmation and Cancellation of Orders
After you review the items in your ‘shopping cart’ you will be requested to checkout by clicking on the ‘Checkout’ button. Such action shall constitute your offer to purchase the products in your shopping cart at the time. The Company may review your offer and at its absolute discretion may accept or reject your offer. Notification of dispatch of the products ordered by you from the Company’s warehouse, communicated to you either by an update of order status on this Site or to the email address or by text message to the mobile number provided by you shall constitute the Company’s acceptance of you offer and the parties shall forthwith have entered into a legally binding contract. In such instance you will be liable to fulfil all duties and responsibilities cast upon you from this contract, mainly but limited to, making payment of the total sum of money specified in the shopping cart at checkout in the manner selected by you. (eg. By credit or debit card, cash on delivery or pay at the Company’s physical store). If you make payment by credit or debit card soon after checkout and the Company does not accept your order for whatever reason, you will receive full refund of all sums of money paid by you in relation to the cancelled order in accordance with the Refund policy set out in these Terms and Conditions
You may request the Company (through a manner of communication accepted by the Company) to cancel such order at any time prior to dispatch of the order from the Company’s warehouse. However acceptance of such request shall be at the sole discretion of the Company and your liabilities under the contract shall not cease until the Company has in a similar manner notified you that the order has been cancelled.
The Company may deliver the products to your delivery destination through its own transport vehicles or through a third party delivery partner. Delivery will be undertaken only to designated areas. Please click here to check whether your delivery location is included in our Delivery Service Areas.
A separate charge for delivery may be made by the Company and will be added to the the total shopping cart charge prior to checkout.
The Company will make every effort to deliver the products to your location within the delivery time-frame notified to you soon after you place your order. However, it is possible in certain instances that due to circumstances beyond the control of the Company or its delivery partner, this may not be achieved. In such instances your remedy shall be limited to cancellation of the order by refusing to accept late delivery. Furthermore, if pre-payment by credit card or debit card has been made you will receive a full refund of the sum of money paid in accordance with the Company’s Refund policy.
D. Acceptance of Goods
You should ensure that you or your authorised representative is present at the location at the time of delivery to accept the goods. The Company’s delivery representative or delivery partner will contact you on the contact number provided by you at least one hour prior to delivery of the goods to confirm your presence at the location. You will be required to acknowledge receipt of goods on a written or electronic document proffered by the delivery representative / partner. The name of the party accepting the goods and a valid form of identification may also be required by the delivery representative / partner.
Payment for orders placed on this Site can be made in one of the following ways
On-line by credit or debit card (The type/s of card accepted are specified on the checkout / payment page of the site.)
Pay-at-store – Pay by cash or by credit or debit card at the Company store situated at 312, Nawala Road, Nawala, Rajagiriya
Cash-on-Delivery – Pay by cash to our delivery representative / partner.
If you select option 1 or 2, dispatch/delivery of goods will take place only after the payment has been made. Option 3 may be selected for orders not exceeding Rs.30,000/- per user per day.
F. Discrepancies and Disputes
Any discrepancy between the quantities or type of items ordered and received, or complaint regarding the condition of goods received, shall be communicated to the Company by email to firstname.lastname@example.org or by call or text message to 077 772 3795, within 24 hours of receiving the goods. The Company reserves the right to disregard any complaint not received within this time period. In such instances a Company representative may require access to the the goods that were delivered and to the person who accepted the goods to provide you with a satisfactory resolution of the discrepancy.
G. Returns and Refunds
You may request to return goods within seven (7) days of receiving such goods, provided they are in unused condition and in original packaging. In such instances you will bear the cost of both the primary delivery charge and the return delivery charge. The value of delivery charges shall be computed by the Company and shall be final.
You will need to provide your bank account details to the Company to which account the refund will be credited within 5 working days of the Company receiving the returned goods and your bank account details whichever is later. The bank account should be in the same name as that mentioned in your account / order placed on this Site. Cash refunds will not be made under any circumstances.
4. GENERAL CONDITIONS
The Company provides limited warranties for all products displayed on this site. The limitations of warranties may be specified against the individual product displays on this and will always be the same as warranties provided on the Company’s products sold through any other channel.
B. AMENDMENTS TO CONDITIONS OR ALTERATIONS OF SERVICE AND RELATED PROMISE
We reserve the right to make changes to the Site, its policies, these terms and conditions and any other publicly displayed condition or service promise at any time. You will be subject to the policies and terms and conditions in force at the time you used the Site unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
C. FORCE MAJEURE
No party may be held responsible for any delay or failure to comply with their respective obligations under these conditions if the delay or failure arises from any cause which are deemed Force Majeure and beyond their reasonable control.
D. GOVERNING LAW AND JURISDICTION
These terms and conditions are governed by and construed in accordance with the laws of The Democratic Socialist Republic of Sri Lanka. You agree, as we do, to submit to the exclusive jurisdiction of the courts of Sri Lanka having jurisdiction over the place on which our Registered Office is situated at the time of institution of legal proceedings.
This document is an electronic record in terms of Electronic Transactions Act. No 19 of 2006 and rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Electronics Transactions Act No. 19 of 2006.
This electronic record is stored and reproduced on a computer system and does not require any physical or digital signatures.